Returns & Replacement Policy
Every piece is checked, packed, and shipped with care. Please read our return and replacement terms below.
Returns & Replacement Policy
At Forevershine, every jewellery piece is carefully checked, packed, and shipped with care. Since jewellery is a delicate and personal-use product, we follow a strict return and replacement policy to maintain hygiene, product quality, and brand integrity. By placing an order on www.forevershine.in, you confirm that you have read, understood, and agreed to this Returns & Replacement Policy.
No Returns or Exchanges
Forevershine does not accept returns or exchanges once an order has been delivered. All jewellery sales are considered final because: - Jewellery is a personal and intimate accessory. - We cannot verify whether a returned item has been worn, used, damaged, altered, or tampered with. - Returned jewellery cannot be resold while maintaining our quality and hygiene standards. - Fashion jewellery is delicate and may get damaged during reverse transit. For these reasons, we do not offer returns, refunds, or exchanges for reasons such as dislike of product, size preference, change of mind, colour variation, late delivery expectation, or personal styling choice.
Replacement for Damaged or Wrong Product
We offer a replacement only if: - You received a damaged product. - You received the wrong product. - You received a product with a clear manufacturing defect. To claim a replacement, proper unboxing proof is mandatory.
Mandatory Unboxing Video Requirement
To be eligible for a replacement, the customer must provide a clear, continuous, and unedited unboxing video. The video must show: - The sealed outer package before opening. - The shipping label clearly visible. - The complete opening of the package in one continuous video. - The product being taken out of the package. - The damaged, defective, or wrong product clearly visible. The video must not be paused, cut, edited, or recorded after the package has already been opened. Without proper unboxing proof, Forevershine will not be able to approve any replacement request.
Replacement Request Timeline
Replacement requests must be raised within 24 hours of delivery. Requests made after 24 hours of delivery will not be accepted. To raise a replacement request, please contact us with: - Order number - Registered phone number or email ID - Clear unboxing video - Photos of the damaged or wrong product - Brief description of the issue
Replacement Approval
All replacement requests are subject to verification by the Forevershine team. Once your request is reviewed and approved, we will arrange a replacement for the damaged or wrong product. Forevershine reserves the right to reject any replacement request if: - The unboxing video is missing. - The video is unclear, edited, paused, or incomplete. - The package was already opened before recording. - The issue is reported after 24 hours of delivery. - The product appears used, worn, altered, or mishandled. - The damage is caused by customer handling after delivery. - The product is missing original packaging, tags, cards, or accessories.
Replacement Product Availability
Replacement will be provided for the same product, subject to stock availability. If the same product is unavailable, Forevershine may offer one of the following options at its discretion: - Replacement with a similar product of equal value. - Store credit for future purchase. - Another suitable resolution decided by Forevershine. No cash refund will be provided.
Products Not Eligible for Replacement
Replacement will not be accepted in the following cases: - Minor colour difference due to screen brightness or photography lighting. - Slight design, polish, or finish variation due to handcrafted or fashion jewellery nature. - Change of mind after purchase. - Product not matching personal expectation. - Wrong product ordered by the customer. - Incorrect address or contact details provided by customer. - Damage caused after delivery. - Product used, worn, washed, altered, broken, or mishandled. - Product without original packaging. - Request raised without valid unboxing proof. - Request raised after 24 hours of delivery.
Sale and Discounted Products
Products purchased during sale events, festive offers, clearance sales, discount campaigns, or using coupon codes are not eligible for return, exchange, or refund. Damaged or wrong products may be considered for replacement only if proper unboxing proof is provided within 24 hours of delivery.
Cancellation Policy
Once an order is placed, it cannot be cancelled, modified, or changed. This includes changes to: - Product selection - Quantity - Shipping address - Contact number - Email address - Payment method Please review all order details carefully before placing your order.
Refund Policy
Forevershine does not offer refunds for delivered orders. In approved cases of damaged or wrong product, only replacement or store credit may be provided, based on product availability and the decision of Forevershine. Shipping charges, if any, are non-refundable.
Contact for Replacement Requests
For damaged or wrong product replacement requests, please contact us within 24 hours of delivery. Forevershine Website: www.forevershine.in Email: forevershinejewel@gmail.com Phone: +91 97113 08277 Please mention "Replacement Request - Order Number" in the subject line or message for faster processing.
Final Decision
Forevershine reserves the right to make the final decision on all replacement requests. Any claim that does not meet the conditions mentioned in this policy may be rejected.