Privacy Policy
How we collect, use, protect, and manage your personal information.
Privacy Policy
At Forevershine, your trust matters to us. We are committed to protecting your privacy and keeping your personal information safe when you visit our website, browse our jewellery collections, create an account, place an order, subscribe to updates, or interact with us in any way. This Privacy Policy explains how Forevershine collects, uses, stores, shares, and protects your information when you use our website and services. By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or provide your personal information.
1. Information We Collect
We collect only the information required to provide a smooth, secure, and personalised shopping experience. The information we may collect includes: - Name - Email address - Mobile number - Billing and shipping address - Order details and purchase history - Payment status and transaction reference details - Product preferences and wishlist activity - Account login details - Customer support communication - IP address, browser type, device details, operating system, and website usage behaviour - Information submitted through forms, surveys, contests, reviews, or promotional campaigns We may also collect non-personal information such as pages visited, time spent on the website, referral source, search behaviour, and interaction with our fashion jewellery collections.
2. Payment, Card, and Banking Information
Forevershine does not directly collect or store your credit card, debit card, UPI, net banking, wallet, or other sensitive banking information. All payment information is processed securely through authorised third-party payment gateway providers. These payment gateways may collect and process your payment details as per their own security standards and privacy policies. We may only receive payment confirmation details such as transaction ID, payment status, order amount, and payment method type to process your order.
3. How We Use Your Information
We use your personal information to: - Process and deliver your orders - Confirm payments and manage refunds or returns - Send order updates, shipping notifications, and delivery communication - Create and manage your customer account - Respond to customer service requests - Improve our website, product range, and shopping experience - Recommend jewellery styles, offers, and collections based on your interest - Send promotional emails, SMS, WhatsApp messages, or newsletters, where permitted - Run offers, contests, surveys, and marketing campaigns - Prevent fraud, misuse, unauthorised access, or illegal activities - Comply with legal, regulatory, tax, and business requirements We may use your information to help you discover earrings, rings, necklaces, bracelets, bangles, jewellery sets, rose gold jewellery, daily wear jewellery, wedding jewellery, party wear jewellery, and gifting options that may interest you.
4. Cookies and Tracking Technologies
Forevershine may use cookies, pixels, tracking links, analytics tools, and similar technologies to improve your browsing and shopping experience. Cookies help us: - Remember your preferences - Keep items in your cart - Understand website traffic and customer behaviour - Improve website speed and performance - Measure promotional campaign effectiveness - Show relevant product recommendations and advertisements You can disable cookies from your browser settings. However, some website features may not work properly if cookies are disabled.
5. Marketing Communication
If you share your email address or mobile number with us, we may send you updates about: - New jewellery launches - Offers and discounts - Festive sales - Wedding and party wear collections - Daily wear jewellery recommendations - Cart reminders - Order-related updates - Brand announcements You can opt out of promotional communication at any time by using the unsubscribe option in our emails or by contacting us directly. Please note that even after opting out of promotional communication, you may still receive important service-related messages such as order confirmation, payment updates, shipping updates, refund updates, and account-related communication.
6. Sharing of Personal Information
Forevershine does not sell, rent, or trade your personal information to third parties for their independent marketing use. We may share your information only when necessary with trusted service providers such as: - Payment gateway providers - Courier and logistics partners - Website hosting and technology partners - Customer support providers - Marketing and email service providers - Analytics and advertising platforms - Fraud prevention and security service providers - Legal, tax, regulatory, or government authorities, where required These partners are given access only to the information needed to perform their services and are expected to protect your information.
7. Third-Party Advertising and Analytics
We may use third-party tools such as advertising platforms, analytics platforms, and social media pixels to understand customer behaviour and improve marketing performance. These third parties may collect information about your visits to our website and other websites to show relevant advertisements. This may include non-personal information such as browser type, device type, pages viewed, and interaction with ads. We are not responsible for the privacy practices of third-party websites, platforms, or services linked from our website.
8. Links to Other Websites
Our website may contain links to third-party websites, payment gateways, social media pages, delivery partners, or other external platforms. Once you leave the Forevershine website, we are not responsible for the privacy practices, content, security, or policies of those external websites. We recommend that you review their privacy policies before sharing any personal information.
9. Data Security
We take reasonable security measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or destruction. These measures may include secure servers, access controls, encrypted payment processing through payment gateways, and regular monitoring of website activity. However, no online platform can guarantee complete security. You are responsible for keeping your account login details and password confidential. If you believe your account has been compromised, please contact us immediately.
10. Data Retention
We keep your personal information only for as long as necessary to: - Complete your orders - Provide customer support - Manage returns, refunds, and complaints - Maintain business and accounting records - Comply with legal obligations - Prevent fraud or misuse - Improve our services When your information is no longer required, we may delete, anonymise, or securely archive it as per applicable laws and business requirements.
11. Your Rights
You may request to: - Access the personal information we hold about you - Correct inaccurate or incomplete information - Update your account details - Withdraw consent for promotional communication - Request deletion of your personal information, subject to legal and business requirements - Raise a complaint regarding use of your personal data To make any such request, please contact us using the details mentioned in this Privacy Policy.
12. Children's Privacy
Forevershine is not intended for use by individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without proper consent, we will take reasonable steps to delete such information.
13. Business Transfer
If Forevershine is involved in a merger, acquisition, restructuring, sale of assets, or transfer of business, customer information may be transferred as part of that transaction. In such cases, the new entity will be required to protect your personal information in accordance with this Privacy Policy or a policy with similar protection.
14. Legal Disclosure
We may disclose your personal information if required to do so by law, court order, government request, legal process, or regulatory requirement. We may also disclose information when necessary to: - Enforce our website terms and policies - Protect the rights, safety, or property of Forevershine - Prevent fraud, security threats, or illegal activity - Protect customers, users, or the general public
15. Updates to This Privacy Policy
Forevershine may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, or privacy practices. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
16. Contact Us
If you have any questions, concerns, complaints, or requests related to this Privacy Policy or your personal information, you can contact us at: Forevershine Website: www.forevershine.in Email: forevershinejewel@gmail.com Alternative Email: teamsynergiaglobal@gmail.com Phone: +91 97113 08277 For privacy-related requests, please mention "Privacy Request" in the subject line so we can process your request faster.
17. Consent
By using the Forevershine website, creating an account, placing an order, subscribing to our communication, or sharing your personal information with us, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.